Products
The platform

Three pillars. One operating system.

Every service business loses revenue at three points: missed calls, leads that go cold, and customers that churn quietly. Forge is one platform with one customer record, one billing surface, and one set of dashboards covering all three.

01 / Answer

Forge Voice

A bilingual AI receptionist that answers 24/7, books appointments, escalates urgent calls, and posts every transcript + lead to a tenant-scoped portal.

  • Dedicated phone line per customer, live in 24h
  • Custom voice + persona per business
  • Per-call transcript, structured data, analytics
  • EN/ES, $497–$1997/mo plans
02 / Convert

Forge Desk

A dedicated white-labeled workspace spun up automatically per Voice customer. Pre-loaded with pipelines, missed-call-text-back, and review-request automations — all under the Forge brand.

  • Auto-provisioned at Stripe webhook time
  • Forge-tuned playbook: pipelines, workflows, forms
  • SMS / email / pipeline / appointments in one
  • White-label desk.forgedev.studio (in flight)
03 / Retain

Dispatch · Bridge · Shield

Outbound voice campaigns, real-time bilingual call bridging, and uptime + security monitoring on every customer asset. Quiet retention at the platform layer.

  • Dispatch: outbound campaigns + DNC compliance
  • Bridge: live EN ↩ ES interpreting on a call
  • Shield: site uptime, SSL, headers, malware scan
  • Add-on or bundled at higher tiers
Real customers / real metrics

The work, verified.

Three live deployments. Numbers below are pulled from the actual production Firestore for the 5-day window 2026-04-19 through 2026-04-24, not invented projections.

Case 01

Handyman Connection of Woodstock

Owner: Ryan Catlin (former Microsoft Sr. Tech Specialist) / Woodstock, GA / Live since 2026-04-11
Answer pillar

The problem

A multi-trade home services franchise gets calls all day. Ryan was triaging leads off his cell while his estimators were in the field. Missed calls, voicemail tag, lost jobs.

What Forge built

"Alexis," a custom AI receptionist tuned for handyman intake. Live on a dedicated number with custom voice, custom triage rules, and a tenant dashboard at handyman.forgedev.studio. Stripe billing in dry-run, ready to flip live.

Stack

Vapi + Claude Sonnet 4.5 (prompt cached) + Deepgram Nova-2 + Vapi Clara voice, behind a multi-tenant Cloud Functions backend. Per-minute cost engineered to stay under $0.15 to protect margin on a $500/2000 plan.

Calls handled / 5d20
Total minutes43.8
Avg call length2.2 min
Leads captured10 / 20
Real project typesHVAC, fence, porch, deck
Sample intents from real transcripts: HVAC system replacement, 1,000-ft privacy fence install, porch rebuild, ceiling-fan + dimmer install. Source: production Firestore, handyman.forgedev.studio (owner-only).
Case 02

Top Side Mobile Homes of West Rome

Owner: Joe Gibson / Rome, GA / Live since 2026-04-19
Convert pillar

The problem

Mobile home park owner getting ~10 rental inquiries per week, but ~80% are unfit (over fire-marshal occupancy, large pets, income below $3k, short job tenure). Joe was burning hours every week on calls that couldn't possibly close.

What Forge built

"Jake," a north-Georgia-friendly qualification agent. Conversationally weaves six qualification questions into an inbound call, scores the caller as QUALIFIED, MAYBE, or UNQUALIFIED, then warmly closes everyone the same way. Joe sees the tier in his dashboard. He only follows up on real prospects.

Stack

ElevenLabs Convai + Claude Sonnet 4 + custom data-collection schema (10 fields) + tenant-scoped scoring engine + Firebase magic-link dashboard at topside-forge.web.app. Same multi-tenant backend as Handyman.

Calls handled / 5d30
Avg call length57s
Qualified23
Filtered (Maybe + Unq.)6
Owner follow-up time saved~3 hrs / wk
Strategic upside: this template ships unchanged to other property-management operators as "rental qualification line." Source: production Firestore.
Case 03

STR Tech LLC

Owner: Steven Redwine / Rome, GA / Site live since 2026-04-17
Build pillar

The problem

An owner-operated CCTV installer had his original domain hijacked. He needed a clean, lead-generating site spanning 12 northwest Georgia counties, fast, with a tactical aesthetic that matched his brand.

What Forge built

A static lead-gen site shipped same-day to GitHub Pages, with county-level service area pages, a contact form, schema markup, and a delivery path that does not require dad to touch the tech. Replaceable later with a Hostinger / custom-domain deployment when he reclaims his old domain.

Stack

Forge Site Generator + GitHub Pages + tactical black/red brand. Build cost stayed under the $2/build target.

Time to livesame day
Counties covered12
Deliverablessite, repo, hosting
Build costunder $2
Live: forge-dev-studio.github.io/str-tech-security
How the company runs

One human, fourteen agents.

Forge is operated like an org chart. Each "department" is one or more AI agents running on our own infrastructure. The human founder writes specs, reviews PRs, talks to customers, and approves money decisions. The agents do the rest, 24/7. This is not a slogan. The agents are listed below with the actual technology they run on.

Eng / Platform
Claude Opus 4.7
Pair-programs, ships, deploys, runs CI
Sales Eng
OpenClaw gateway
WhatsApp + Telegram + heartbeats
Marketing
LinkedIn bot
Daily institutional-grade solar posts
Provisioning
voice-provisioning
Agent clone + Twilio + Forge Desk workspace
Onboarding
Forge Desk auto
Branded workspace + playbook per signup
Support
Discord bot
Customer + partner channels
Reliability
Forge Shield
Uptime, SSL, headers, malware
Trading desk
Kraken grid bot
Live capital, momentum + grid
Recruiting
Partner program
$250 bonus + MLM + share kit
Product / Voice
Vapi + ElevenLabs Convai
Multi-tenant agent fleet
Analytics
scheduledReceptionistDigest
Daily 9a ET digest cron
Billing
Stripe Meter Events
Auto base + overage on the 1st
Spam · Security
spam-check + CF rules
Pattern + IP block at edge
Email
Resend (SendGrid fallback)
Transactional, branded, traceable
Pricing

Pick the size that fits. Scale up without re-platforming.

Starter
$497/mo
For owner-operators who answer their own phone today.
  • Forge Voice (1 line, 2,000 min)
  • Tenant dashboard + transcripts
  • EN/ES, custom voice
  • Email digest
Talk to us
Pro
$1,997/mo
Voice + Convert + Retain bundle. Most growing operators land here.
  • Forge Voice (5,000 min)
  • Forge Desk (auto-provisioned workspace)
  • Forge Dispatch (outbound voice)
  • Shield monitoring on 1 site
Book intro
Enterprise
$5,000+/mo
Multi-location, custom integrations, dedicated account agent.
  • Everything in Pro × N locations
  • Custom integrations (CRM, calendar, billing)
  • SLA + named human + dedicated agent
  • Quarterly roadmap reviews
Scope a deal
Custom build
$25k+one-time
Bespoke AI workforce / app for your business, deployed on Forge infra.
  • 2–6 week scoped engagements
  • 2–5 agents tailored to your stack
  • Source code + handoff or hosted
  • Optional retainer follow-on
Scope a build
Trust layer

Built to be auditable.

Enterprise procurement asks the same questions every time. Here are the honest answers, including what we have done, what is in flight, and what we have not built yet.

Tenant isolation. Every customer has a Firestore-scoped portal, a dedicated phone number, and (Pro+) a dedicated Forge Desk workspace.
Auth. Firebase magic-link sign-in, rate-limited 5/email/hr + 20/IP/hr. No shared backdoor codes anywhere on the platform.
Secrets. No service-account JSON in git. All keys in Functions config or .env.shared (gitignored). Pre-commit secret scan on every push.
Spam + abuse. Pattern + honeypot + time-trap on every public form; Cloudflare edge IP block on confirmed spam. ~30 historic bot rows already cleaned.
Soft delete. Owner deletes are hidden:true with hiddenBy audit. No destructive deletes from the dashboard.
SOC 2. Not certified yet. Drata / Vanta engagement is on the Q2 roadmap. Available on request: data-handling description, sub-processor list, DPA template.
Email. Resend primary, SendGrid fallback. SPF + DKIM passing. Branded shell on every transactional message.
Status + uptime. Forge Shield runs uptime probes on customer assets. Public status page is on the Q2 roadmap.

One intro call. Twenty minutes. No deck.

You walk us through the calls you are losing, the leads going cold, and the customers churning quietly. We tell you which pillar fits, what the numbers would look like for your business, and how fast we can ship. If we are not the right call, we will say so on the call.

Book intro call Or call our live demo line