A done-for-you multilingual voice agent built specifically for electrical contractors. It answers every call in English, Spanish, and 30+ other languages (French, Portuguese, Mandarin, Vietnamese, Tagalog, Arabic, and more), runs the safety triage tree before it books anything, qualifies residential versus commercial scope, parses service-area ZIPs, discloses after-hours pricing, and writes the dispatch card straight into ServiceTitan, FieldPulse, or Housecall Pro. You stop losing the 3 AM panel-fault call. You stop losing the rental tenant who does not speak English. You stop letting the storm-week surge roll to voicemail.
The typical electrical shop loses 26-38% of its inbound calls to voicemail, busy signals, or after-hours gaps. On a storm-week Monday, that gap turns every competitor's Google listing into your problem. Your best techs are already pulling wire. Your office manager cannot triage eight ringing lines for safety. The caller with a tripping breaker and a burning smell cannot wait for a callback.
Every electrical shop has the same call types. Most phone trees butcher them. The Forge Voice electrical agent runs them like a senior dispatcher with five years at your shop and a safety mindset baked in.
Homeowner calls at 9 PM with a total panel fault. Agent runs the safety tree (smoke, smell, heat, arcing), rules out life-safety, captures meter-side versus load-side suspicion, and either dispatches the on-call electrician or books morning depending on triage outcome. After-hours rate disclosed before booking.
Homeowner calls after a solar installer told them their 100-amp panel will not support new loads. Agent qualifies existing panel amperage, service type, meter location, HOA constraints, and timeline. Books the in-home assessment with your comfort advisor and texts the permitting-overview PDF before the visit.
Homeowner who just bought an EV calls asking about a 240V Level 2 install. Agent qualifies vehicle model, panel capacity, run distance from panel to parking, load calc need, and utility rebate eligibility. Books the site assessment and attaches the manufacturer-spec PDF the tech will need on arrival.
Property manager calls about a tenant build-out with new equipment loads. Agent captures building type, tenant improvement scope, single-line drawing availability, timeline, and PM contact. Flags the ticket for a project manager, not a service tech. Commercial intake flow, different SLA.
Homeowner with a standby generator calls about annual service or a failed transfer test. Agent pulls the existing customer record, confirms brand and model, captures fuel type, books the maintenance visit, and sets a reminder for the next service interval automatically.
Customer calls asking about permit status on a prior job. Agent pulls the ticket, confirms jurisdiction status, and books the inspection window against your permit coordinator's calendar. Inspection prep instructions texted the night before.
A structured launch program, not a self-serve signup. Tuned specifically for electrical dispatch and safety triage.
Ninety-minute working call with you and your dispatcher. We map call types, on-call rotation, safety-triage triggers, commercial scope rules, and CRM write-back rules.
We wire ServiceTitan, FieldPulse, or Housecall Pro, build the bilingual safety-first knowledge base, load your price book, and produce the custom brand voice.
You approve the staging calls, we port or forward the line, and the agent starts routing dispatch the moment you say go.
Thirty days of active tuning by your launch engineer plus a written optimization scorecard. By day 30 the agent sounds like a veteran dispatcher.
You do not buy a tool. You get a ready-to-run multilingual answering system tuned to electrical call flow and safety triage, wired to your dispatch stack, and actively optimized by the Forge team.
We sit with you and your dispatcher, document every call type, the on-call rotation, safety triggers, scope rules, service-area ZIPs, and exactly how jobs move from phone to truck.
A single multilingual voice that matches your brand. Calm, confident, direct. Same voice greets the English homeowner, the Spanish-speaking tenant, and the Mandarin or Vietnamese property manager. Brand consistency never breaks.
Price book, flat-rate diagnostic fees, after-hours surcharges, service-area ZIP list, panel brands you service, permit jurisdictions, financing options, and objection responses. Delivered in every language your callers speak.
ServiceTitan, FieldPulse, Housecall Pro, Service Fusion, or a custom webhook. Job cards write back with safety tier, transcript, and load-calc hints the moment the caller hangs up.
Your Forge dashboard. Real-time calls, multilingual transcripts in every language captured, safety queue, commercial-vs-residential split, and pipeline value attribution. Team seats for dispatcher, owner, and service manager.
Your launch engineer listens to calls daily, adjusts triage thresholds, retrains on edge cases. By day 30 the agent routes your shop the way a senior dispatcher with a safety mindset would.
Burning smell, smoke, visible flame, live wire contact, or downed service line triggers a scripted route to 911 while simultaneously paging your on-call electrician. Never blind-books a fire risk.
Jurisdiction rules pre-loaded. Agent captures whether the customer or you are pulling the permit, books the inspection window, and drops a follow-up task for your permit coordinator.
Thirty-minute working call with your Forge strategist. We review what converted, what leaked, and what to tune next. Written scorecard, prioritized action list.
Simple monthly retainer. Usage passthrough at a flat rate, no per-call surprises.
Not a refund gimmick. An outcome commitment. We track every recovered missed call, every service booking, every safety-cleared dispatch in your dashboard. If the agent does not hit the recovery threshold we agree on during discovery, the next month of retainer is waived while we keep tuning.
We only take on electrical shops we believe we can win for. If discovery shows it is not a fit, we will tell you before you sign.
Electrical consultants, coaches, CRM integrators, and supply house reps. Send us electrical clients and we split the profit with you fifty-fifty for the lifetime of the account. No cap, no sunset, no quarterly reset. You bring the trust, we run the product, both sides win.
Applications reviewed within 48 hours. We approve partners we believe can win. Once approved, you get a unique referral link, the full asset vault, and a Slack channel with our team.
Apply to the Program →Yes. We wire it directly into ServiceTitan, FieldPulse, Housecall Pro, Service Fusion, or a custom dispatch webhook. The agent writes the job card, attaches the multilingual transcript, tags scope as residential or commercial, flags any safety triggers, and surfaces the ticket on your dispatch board the moment the caller hangs up.
The agent runs a safety-first triage tree every time. Active smoke, burning smell with heat, flames, or live wire contact immediately routes the caller to dial 911 while the agent stays on the line and simultaneously pages your on-call electrician. We never replace emergency services. We make sure a burning-smell call never gets booked as a routine visit.
Yes. The agent answers Spanish-speaking callers on the first word, runs the same safety triage in Spanish, confirms the property-management billing account, captures unit number and panel location, and books the service window while the caller is still on the line. Property manager gets an email copy of the dispatch card automatically.
Yes, and it does it in a way that actually closes the booking. After-hours surcharges, weekend rates, and emergency diagnostic fees are spoken in plain language before the caller commits. Your price book lives inside the agent. It never books blind, never surprises the customer, and never undermines your margin by quoting the wrong tier.
Yes. The agent asks three to four qualifying questions at the top of the call. Building type, whether the caller is an owner, tenant, or facility manager, panel amperage if known, and whether the work is for an occupied space or a construction site. Commercial calls get a different intake flow, different SLA, and route to your commercial on-call tech.
Yes. For work that requires a permit, the agent captures the jurisdiction, confirms whether the homeowner is pulling the permit themselves or expects you to, and drops a follow-up task into your CRM for your permit coordinator. Inspection windows are pre-staged against the jurisdictions you work with most often.
Most electrical shops are live on a forwarded number within 5 to 7 business days. We ingest your price book, service menu, on-call schedule, safety triggers, and CRM, you review sample calls, then we port the line. Expedited 72-hour fast-track available for shops entering storm season.
Forge Voice is one product in a suite built for service businesses that want to stop losing revenue to operational drag.
The text-side twin to Forge Voice. Same intake, over SMS and website chat.
Secure client portal for service contracts, permits, estimates, and warranty docs.
The full Forge Voice product in 30+ languages. Any service vertical.
Invoicing, reminders, and review collection for trade-business operators.
Call the Forge Voice demo right now. Talk to the electrical agent. Ask it about a panel fault in Spanish and watch it run safety triage before it books a thing. When you are ready, claim your launch slot.