Franchise networks
One brand voice across every franchisee, routing that knows which territory a caller is in, and reporting per franchisee.
Forge Enterprise
Forge Voice for multi-location operators and franchise networks.
When one line is not enough: several locations, a franchise network, or contract terms your company needs in writing. Pricing is scoped around your locations, your call volume and the tools the agent has to work with.
What changes at Enterprise
- Locations
- As many as you run, each with its own agent, number, hours and rules.
- Service levels
- Service levels in writing. Your contract sets the uptime target, how we measure it, response times, and the credit you get if we miss.
- Contract
- A signed agreement with the term you choose, instead of month to month.
Who it is for
Built for operators who cannot self-serve.
Forge Voice plans fit one shop at a time. Past that, the scope changes, and so does the contract.
Multi-location trades
Several service areas and phone numbers, with hours and on-call rules set per location.
Regional service brands
Cleaning, pest, landscaping and restoration groups that want one voice, local numbers and after-hours coverage everywhere.
Compliance-minded trades
Insurance restoration and property management teams that need call records kept and exported the way their rules require.
What we scope with you
The platform, fitted to your operation.
An agent per location
Each location gets a script with its own intake questions, hours, holidays and escalation rules, in your brand’s voice.
Numbers and routing
A number per location, and rules for overflow, after hours and holidays across locations.
A minutes pool
Included minutes sized to your network, with the per-minute rate past the pool fixed in your contract.
Service levels
Service levels in writing. Your contract sets the uptime target, how we measure it, response times, and the credit you get if we miss.
Call records
Recordings, transcripts and lead details, exported on a schedule and in a format we agree in the scope.
Your tools
Jobber sync, set up by our team on request. GoHighLevel and ServiceTitan sync are not available today. Other tools with an API can be scoped as custom development.
Onboarding
One location first, then the rest in batches you control, with weekly reviews of calls and scripts through the first 30 days.
Timeline
Four to eight weeks, planned in the open.
We plan for your first location to go live in week 5 or 6.
- Week 1
Discovery call
One call to map your locations, call flow, tools and where calls are lost today.
- Weeks 1 to 2
Written scope
Scope, price, minutes pool, service levels and integration list. You sign it or you do not.
- Weeks 2 to 5
Build
Agents per location, routing, integrations and exports, reviewed weekly with your operations lead.
- Weeks 5 to 6
First location live
One location goes live first. We listen, tune, then bring on the rest in batches you control.
- Weeks 6 to 8
Tuning
Weekly reviews of real calls, script changes and reporting fixes.
Voice Scale or Enterprise
When Enterprise actually makes sense.
If you run one location, Scale is the right answer. Enterprise is sold, supported and priced differently.
| What you get | Scale | Forge Enterprise |
|---|---|---|
| Price | $897 a month | Scoped to your operation |
| Locations | 1 location. More locations on request. | Scoped to your network |
| Minutes | 2,500 a month, then $0.20 a minute | A pool sized in your contract, with a fixed rate past it |
| Agent | One agent, one script | An agent per location, with its own rules |
| Integrations | Jobber sync, set up by our team on request. GoHighLevel and ServiceTitan sync are not available today. | The same Jobber sync, plus custom integration work scoped with you. |
| Service levels | No uptime promise. See section 8 of our Terms. | Service levels in writing. Your contract sets the uptime target, how we measure it, response times, and the credit you get if we miss. |
| Contract | Month to month, 7 day free trial | A signed agreement with the term you choose |
Compare every Voice plan on the pricing page.
Talk to us
Tell us what you run. We will scope it.
A few lines of context up front makes the first call useful. A person replies within 1 business day.
Call the agent(706) 981-6655That number is Forge’s own line, answered by our AI agent. Leave your name and number for our team.
Emailsupport@forgedev.studioPut Enterprise in the subject line.
What happens nextA written scopeYour inquiry goes to Corey by email. You get a reply with times for a discovery call, then a written scope and a fixed price.
One scoped conversation
Then a written number.
You walk us through the operation. We come back with a written scope, a fixed price, service levels in writing and an honest timeline. If we are not the right fit, we say so on the call.