These Terms of Service ("Terms") govern your access to and use of the websites, products, and services provided by Forge Development Studio LLC ("Forge," "we," "us," or "our"), including Forge Voice and any custom-built software Forge ships under a Statement of Work (collectively, the "Services"). By creating an account, subscribing, or otherwise using any Service, you ("Customer," "you") agree to these Terms.
1. Acceptance of terms
By accessing or using any Service, you confirm that you have read and agree to these Terms, our Privacy Policy, and any product-specific agreement or order form you sign with us. If you are accepting on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Services.
2. Services description
Forge builds and operates:
- Forge Voice: the AI receptionist service for home repair shops and other phone-driven businesses, including telephony, speech, bilingual handling, call summaries, and CRM or calendar integrations.
- Forge Custom Software: bespoke web applications, internal tools, integrations, and AI agents built under a written Statement of Work.
- Forge Enterprise: multi-location, compliance, and custom deployments of Forge Voice for operators that need more than the standard subscription.
Specific scope, service levels, and fees for custom engagements (software development, integration, or consulting) are defined in a separate Statement of Work ("SOW") or order form, which is incorporated into these Terms. If any SOW conflicts with these Terms, the SOW controls for that engagement.
3. Accounts and account security
You must provide accurate information when creating an account and keep it current. You are responsible for all activity that occurs under your account, for safeguarding passwords and API keys, and for immediately notifying us of any suspected unauthorized access at security@forgedev.studio.
You must be at least 18 years old, or the age of majority where you live, to use the Services. You may not share login credentials, and you may not use the Services in a way that circumvents seat, tenant, or usage limits in your plan.
4. Acceptable use
You agree not to, and not to permit others to:
- Use the Services for anything illegal, fraudulent, or that infringes the rights of others.
- Send unlawful, harassing, defamatory, or deceptive communications through Forge Voice or any messaging feature, or violate telecom, CAN-SPAM, TCPA, 10DLC, GDPR, or similar laws.
- Upload malware, attempt to breach security, probe or scan vulnerabilities, or interfere with the Services or other customers' use.
- Reverse engineer, decompile, or attempt to extract source code from closed-source Services (open-source components are governed by their own licenses).
- Use the Services to train competing AI systems or build a competing platform.
- Resell, sublicense, or provide the Services to third parties except as permitted by a written partner or reseller agreement.
We may suspend or terminate accounts that violate this section, with or without notice, and cooperate with law enforcement when required.
5. Intellectual property
5.1 Forge IP
Forge and its licensors retain all rights, title, and interest in the Services, including the underlying software, models, trained weights, infrastructure, documentation, trademarks, and any improvements to them. Nothing in these Terms transfers ownership of Forge's pre-existing IP, tools, frameworks, or general know-how.
5.2 Customer content
You retain ownership of data, prompts, audio, call transcripts, documents, and other content you submit to the Services ("Customer Content"). You grant Forge a limited, worldwide, royalty-free license to host, process, transmit, and display Customer Content solely to operate and improve the Services for you and to comply with law. We do not sell Customer Content, and we do not use identifiable Customer Content to train shared foundation models without your written consent.
5.3 Work product under an SOW
For custom development engagements, deliverables identified as "work product" in a signed SOW are assigned to the Customer upon full payment of all related invoices. Forge retains all pre-existing materials, general tools, and any methodologies or reusable components it brings to or develops during the engagement, and grants the Customer a perpetual, non-exclusive, worldwide license to use those components as embedded in the work product.
5.4 Open-source components
Forge Agent and certain other components are distributed under open-source licenses identified in their repositories. Those components are governed by their respective open-source licenses, not by these Terms, and nothing here limits your rights under those licenses.
5.5 Feedback
If you send us feedback, ideas, or suggestions, you grant Forge a perpetual, irrevocable, royalty-free right to use them without restriction or obligation.
6. Payments, refunds, and chargebacks
Fees are stated in your order form, plan, or SOW. Unless otherwise specified, subscriptions are billed monthly in advance and one-time fees are due on invoice. You authorize Forge (or its payment processor, Stripe) to charge your payment method for all fees, including taxes.
Fees are not refundable, except as Section 6A, a signed order form, or an SOW says, or as the law requires. If you cancel a monthly subscription, you retain access through the end of the current billing period; we do not prorate. For annual prepaid plans, unused full months may be refunded at Forge's discretion if cancellation is for documented cause.
Amounts unpaid 30 days after they are due accrue interest at 1.5% a month. Past-due balances may result in suspension of the Services. If you dispute a charge in good faith, contact billing@forgedev.studio before initiating a chargeback. Chargebacks filed without first contacting us may be treated as a breach of these Terms, and Forge reserves the right to recover the disputed amount plus a $25 administrative fee, suspend the account, and pursue collection.
6A. Forge Voice plans, free trial, renewal and cancellation
Plans and price. Forge Voice is a month to month plan. Starter is $297 a month with 500 minutes. Pro is $497 a month with 1,000 minutes. Scale is $897 a month with 2,500 minutes. You pay the price shown when you sign up.
How we count minutes. We count the time your agent is on each call. Each call counts as at least 1 minute. We round each call up to the next full minute. Unused minutes do not carry over to the next month.
Extra minutes. Your agent keeps answering after your plan's minutes run out. Extra minutes cost $0.25 each on Starter and Pro, and $0.20 each on Scale. We add them to your next monthly bill. If your plan ends, we bill any unbilled extra minutes on a final bill.
Free trial. A new business can start one 7 day free trial. It includes up to 100 minutes of answered calls. You must add a card or bank account to start. We do not charge it during the trial. If you cancel before the trial ends, you pay nothing, including for minutes over 100.
Automatic renewal. If you do not cancel, your paid plan starts when the trial ends. We charge your plan price that day. We charge it again on the same date each month until you cancel. By starting a trial or plan, you agree to these charges.
Reminders. We email you when your trial starts and again about 3 days before it ends. Each email shows the charge date, the amount, and a link to cancel.
How to cancel. You can cancel at any time. Cancel online in your account at forgedev.studio/customer/portal. Or email billing@forgedev.studio from the email on your account. We confirm every cancellation by email.
When canceling takes effect. If you cancel during the trial, we charge nothing. If you cancel after that, your plan runs to the end of the month you paid for. We do not charge you again. We do not refund part of a month.
Failed payments. If a payment fails, we email you and try again. After 3 failed tries, we may pause your agent until you pay.
Price changes. We will email you at least 30 days before your price goes up. You can cancel before the new price starts.
Call recording and AI. Your agent tells every caller it is an AI assistant and the call is recorded. You may not remove that notice. We and our providers record and transcribe calls, including calls the agent transfers to you or your staff. You agree to this and will tell your staff.
7. Cancellation and termination
You may cancel at any time. See Section 6A for Forge Voice. For other plans, cancel in your account or email billing@forgedev.studio. Canceling takes effect at the end of the period you paid for.
Forge may suspend or terminate the Services (a) immediately for breach of these Terms, non-payment beyond a 15-day grace window, or unlawful use, or (b) for convenience on 30 days' written notice. Upon termination, your right to use the Services ends. We will make Customer Content available for export for 30 days after termination; after that, we may delete it, subject to legal retention obligations.
8. Warranties and disclaimers
Forge will provide the Services with reasonable skill and care. Except as expressly stated in a signed enterprise SLA, the Services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. Forge does not warrant any specific uptime outside the service-level terms of an individual enterprise contract. AI-generated output may be inaccurate; you are responsible for reviewing outputs before relying on them for business decisions.
We work to answer every call sent to your agent. Outages at our phone, voice or AI providers can stop calls from being answered. We promise no uptime unless a signed contract says so.
9. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or cost of substitute services, even if advised of the possibility.
Forge's total cumulative liability arising out of or related to these Terms or the Services is capped at the total fees you paid to Forge for the Service giving rise to the claim in the 12 months preceding the event. This cap does not apply to your payment obligations, your indemnification obligations, or liability that cannot be limited under applicable law.
10. Indemnification
You agree to defend, indemnify, and hold harmless Forge, its affiliates, and their officers, employees, and contractors from any third-party claim arising out of (a) your use of the Services in violation of these Terms or law, (b) Customer Content, (c) your breach of a representation you made, or (d) your infringement of a third party's rights. Forge will promptly notify you of any such claim, give you reasonable control of its defense, and provide reasonable cooperation at your expense.
Forge will defend you against any third-party claim that the Services, used as permitted, infringe that party's US intellectual property rights, and will pay resulting damages finally awarded or agreed in settlement, subject to the liability cap in Section 9.
11. Dispute resolution
The parties will first attempt to resolve any dispute informally by contacting legal@forgedev.studio. If not resolved within 30 days, the dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Fulton County, Georgia, in English. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. Disputes will be resolved only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, or representative action against the other. If this waiver is found unenforceable, the entire arbitration clause is void and the dispute will be resolved in the courts specified in Section 12.
Nothing in this section prevents either party from seeking injunctive or equitable relief in court for misuse of intellectual property or confidential information.
12. Governing law and venue
These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 11, the parties submit to the exclusive jurisdiction of the state and federal courts located in Fulton County, Georgia for any action not subject to arbitration.
13. Changes to these terms
Forge may update these Terms from time to time. Material changes will be posted on this page with a new effective date, and for active customers will be communicated by email or in-app notice at least 15 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, your sole remedy is to cancel.
14. Miscellaneous
- Entire agreement. These Terms, together with any SOW, order form, or product-specific agreement, are the entire agreement between the parties and supersede prior discussions.
- Assignment. You may not assign these Terms without Forge's prior written consent. Forge may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
- Severability. If any provision is unenforceable, the remaining provisions remain in effect.
- Waiver. Failure to enforce any right is not a waiver of that right.
- Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
- Notices. Notices to Forge must be sent to legal@forgedev.studio. Notices to Customer may be sent to the email on the account.
15. AI voice and SMS consent
We only call you with an AI voice, or send automated texts, if you agreed on the form you sent. Reply STOP to stop texts.
Contact
Forge Development Studio LLC
Email: support@forgedev.studio
Legal: legal@forgedev.studio
Billing: billing@forgedev.studio
Phone: (706) 981-6655
This is version 2026-09-26. It replaces Version 1.0, effective April 19, 2026.