Bilingual AI receptionist

A receptionist that switches to Spanish the moment your caller does.

Your agent greets callers in English and switches to the caller's language on its own: Spanish, or any of 31 languages we set up for you. It asks the same questions in either language, and every call is recorded. From $297 a month.

You will talk with an AI assistant. We record and transcribe the conversation.

Call the agent (706) 981-6655

7 day free trial. No contract. That number is Forge's own line, answered by our AI agent.

Example conversation After hours, HVAC, English to Spanish
  1. Forge VoiceHolly Ferry Heating and Air, after-hours line. You are talking to an AI assistant on a recorded line. How can I help?
  2. CallerHola, ¿habla español? No tenemos calefacción.
  3. Forge VoiceSí, claro. Le atiende un asistente de inteligencia artificial en una línea grabada. Siento lo de la calefacción. ¿Hay alguien mayor o un bebé en la casa?
  4. CallerNo, solo mi esposo y yo.
  5. Forge VoiceGracias. ¿Cuál es la dirección, y qué día le vendría bien una visita?
  6. Caller210 Maple Street, en Dalton. Mañana por la mañana.
  7. Forge VoicePerfecto. Anoté una solicitud para mañana por la mañana. La oficina le llamará para confirmar la hora.

Request taken in Spanish for the office to confirm

A written example of a call, to show how one goes. It is not a recording, and Holly Ferry Heating and Air is a made-up business. In English: the caller asks if the agent speaks Spanish and says the heat is out. The agent says yes, repeats in Spanish that it is an AI assistant on a recorded line, asks if anyone elderly or a baby is in the home, takes the address and a morning time, and says the office will call to confirm.
English, then Spanish

What a bilingual call sounds like, step by step.

  1. Hello

    It greets in English

    Your agent answers with your business name and says it is an AI assistant on a recorded line.

  2. Hola

    It follows the caller

    When the caller speaks Spanish, your agent answers in Spanish. There is no menu and no button to press.

  3. Then

    It says it again in Spanish

    We set up your agent to repeat, in Spanish, that it is an AI assistant on a recorded line.

  4. After

    The same questions

    It asks the questions we wrote with you, takes the request for your team to confirm, and records the call.

Which languages

What it does in any language, and what it will not.

English and Spanish, or any of 31 languages, switched to automatically. We set up the languages your customers speak when we build your agent, and we test your script before your line goes live.

Your agent can

  • Switch to Spanish when the caller speaks Spanish, with no menu or button
  • Ask your intake questions in the caller's language
  • Take appointment requests your team confirms, in either language
  • Record every call, whichever language it was in
  • Put urgent callers through to your cell, set up on request

Your agent will not

  • Translate your documents, texts or emails
  • Promise that someone at your shop will call back in Spanish
  • Give legal or medical advice, in any language
  • Speak a language we did not set up for your line

Running a shop in North Georgia? See the bilingual answering service page for our region, with Census figures by county.

Forge Voice plans

The same plans, whichever language your callers speak.

Every plan answers around the clock, records every call, and gets a script our team writes and tunes with you for the first 30 days. 7 day free trial. No contract.

Starter

$297a month

7 days free, then $297 a month. Card required. Cancel anytime.

One line covered around the clock, for shops that miss calls on the job and after hours.

500 minutes a month

  • $0.25 per minute past 500
Start my free trial

We charge $297 when your 7 days end, then monthly, unless you cancel.

Pro

$497a month

7 days free, then $497 a month. Card required. Cancel anytime.

Twice the minutes, for shops with a steady stream of calls.

1,000 minutes a month

  • $0.25 per minute past 1,000
  • Callback on your web form leads, set up on request
Start my free trial

We charge $497 when your 7 days end, then monthly, unless you cancel.

Scale

$897a month

7 days free, then $897 a month. Card required. Cancel anytime.

For busy lines that run on the phone all day.

2,500 minutes a month

  • $0.20 per minute past 2,500
  • Callback on your web form leads, set up on request
  • Jobber sync, set up by our team on request
  • 1 location. More locations on request.
Start my free trial

We charge $897 when your 7 days end, then monthly, unless you cancel.

Every plan includes: answers 24/7, including nights, weekends and holidays; a voice you choose from a large library of natural voices; every call recorded; a script our team writes with you and tunes for your first 30 days; appointment requests your team confirms.

Each call counts as at least 1 minute. We round each call up to the next full minute. No per-caller or per-transfer fees. You pay your plan price plus any minutes past your plan.

How the free trial works, plan by plan

Questions

Questions about bilingual calls.

Does the caller have to press a button for Spanish?

No. The agent switches to your caller's language on its own when the caller speaks it. There is no menu and nothing to press.

Will my Spanish-speaking customers know it is an AI?

Yes. Every call starts with the notice that the caller is talking to an AI assistant on a recorded line, and we set up your agent to repeat it in Spanish when it switches. If a caller asks, it says so again.

Do I need someone at the shop who speaks Spanish?

Your agent takes the call and the request in the caller's language, and every call is recorded. Someone on your team still calls the customer back to confirm, so plan how you will handle that callback.

Calhoun, Georgia

Day or night, the line is covered.

Your agent takes the caller's name, number and what they need, notes an appointment request for your team to confirm, and sends you the call with a recording.

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Want your own on your line?

7 day free trial. No contract. Or talk it through with our team first.

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