AI answering service for HVAC

The AI receptionist for HVAC shops that writes into ServiceTitan, Housecall Pro, or Jobber before the caller hangs up.

Forge Voice answers every call in one ring, 24/7. Runs the same qualification flow your best dispatcher runs. Books the job. Writes the customer, priority tag, and dispatch card straight into your CRM. Not just a message pad. Not a Zapier hack. A real integration.

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Why HVAC shops need this

The math is especially brutal for HVAC.

The summer AC-out call is the highest-margin call a shop takes all year, and 42 percent go to voicemail after 5 PM.

A single missed after-hours AC-out call is $2,000 to $6,000 in lost lifetime customer value.

Forge Voice was built for shops that live or die on inbound calls. Alex answers the no cool call in July at 2 AM with a newborn in the house at 3 AM, qualifies the emergency, and writes the dispatch card into your CRM while the customer is still on the line.

Call types Alex handles for HVAC

Every intake flow, one AI receptionist.

  • no cool emergency
  • no heat emergency
  • commercial chiller outage
  • tune-up booking
  • system replacement quote
  • refrigerant leak

Each call type has its own qualification flow, its own priority tag, and its own routing to the right dispatch board or on-call tech. Not a generic answering script.

The dispatch integration difference

Where Rosie sends a Zapier trigger, Forge Voice writes the job.

Direct API into your dispatch software

Job written to ServiceTitan with priority tag on emergencies, on-call tech dispatched by SMS, chiller vs residential routing. This is a real integration built during onboarding, not a Zapier scenario you have to configure yourself.

Priority triage built in

Emergency calls get the emergency tag, SMS-blast to the on-call tech, and hit the top of the dispatch board. Routine calls book into the next available window.

Attribution captured every call

Alex asks how the caller heard about your shop and writes the answer into the campaign field. Your marketing ROI stops being a guess.

Full transcript on every job

Every job gets the call transcript attached. Dispatchers get instant context. Techs walk in with full history.

30+ languages spoken fluently

Spanish, French, Portuguese, Mandarin, Vietnamese, Tagalog, Arabic, and 25+ others. Real conversational fluency, not a translated menu.

Unlimited concurrent calls

Storm hits, the phones triple, no rollover to voicemail. Every caller gets a real conversation on the first ring.

Pricing

One line. Fair.

Voice Pro: $499/mo. 1,000 minutes. Direct integration with ServiceTitan, Housecall Pro, or Jobber included in onboarding.

Voice Scale: $1,000/mo. 2,000 minutes. Up to 3 locations.

30-day money-back guarantee. If Alex does not pay for itself in month one on recovered calls, refund.

Yes, competitors like Rosie ($49-$299/mo) and Abby AI ($99-$299/mo) are cheaper on sticker. What they do not include is direct CRM integration. For a HVAC shop already running dispatch software, that integration alone earns back the price gap in the first month of recovered calls.

Run the ROI calculator

FAQ

Common questions from HVAC shops.

Can Alex handle the no cool call in July at 2 AM with a newborn in the house?
Yes. This is exactly the call type Alex is built for. Emergency call flows are configured during onboarding to match how your best dispatcher handles them: qualification, priority tag, on-call tech routing, dispatch card written into your CRM before the caller hangs up.
Which dispatch software do you integrate with?
Direct API integrations: ServiceTitan, Housecall Pro, Jobber. FieldEdge, GorillaDesk, and any custom REST/GraphQL platform supported via custom webhook. See all integrations.
How long to go live for a HVAC shop?
Most shops are live in 5-7 business days. We ingest your service menu, priority tags, on-call schedule, and CRM. You review sample calls. We port the number. Expedited 72-hour fast-track available before peak season.
What about Rosie AI, Goodcall, or Abby Connect?
See our comparison hub for honest head-to-heads with every major AI receptionist and virtual receptionist alternative. Short version: Rosie is cheaper but Zapier-only integrations. Goodcall is freemium but no dispatch software integration. Abby Connect is legal + medical focused. Forge Voice is built for home service and appointment-based businesses with real CRM integration.
Do you serve HVAC shops outside of Georgia?
Yes. Forge is based in Calhoun, GA and serves shops across the US and Canada remotely. Local Northwest Georgia shops can meet in person. Discovery calls are free.

Ready to stop losing after-hours calls?

Book a free 30-minute scoping call.
HVAC focus. Zero pitch.

We map your call flow, run Alex against your live CRM sandbox, and quote fixed-scope for the integration buildout. No obligation.

Book a scoping call