Forward your maintenance line after hours. Your agent takes the property, the unit and the problem, follows your written rules for water, heat and lockouts, and tells anyone reporting fire or gas to call 911 first. Your team decides every repair and every vendor. From $297 a month.
You will talk with an AI assistant. We record and transcribe the conversation.
7 day free trial. No contract. That number is Forge's own line, answered by our AI agent.
Transferred to the on-call manager
Tenants find problems when they are home: a leak under the sink after dinner, no heat in the middle of the night, locked out after a late shift. Some calls cannot wait. Others are routine requests that can go on tomorrow's list, and your written rules tell your agent which is which.
An example day with the shop open from 7 AM to 6 PM. 5 example calls are marked by the hour they come in; they are listed below.
5:30 AM Tenant
“The heat is out and it is cold in here.”
Takes the unit and follows your no-heat rule.
11:00 AM Applicant
“How do I apply for the two-bedroom?”
Explains your application steps from your policy.
6:30 PM Tenant
“Water is spreading from under the kitchen sink.”
Follows your water rule and puts them through, if set up.
9:10 PM Tenant
“I locked myself out of my apartment.”
Follows your lockout policy, word for word.
11:15 PM Tenant
“I smell gas in the hallway.”
Tells them to get out and call 911 first.
Examples of the calls this trade gets, not real calls. Hours shown are an example. Lime is when Forge answers; calls in open hours reach it when you forward your line while you are busy.
We write these questions with you before your line goes live, in your words and in the order you want them asked.
| The call | What your agent asks | What you get |
|---|---|---|
| Water leak or no heat | The property, the unit, what is happening, and a callback number. | Handled by your written rule, including a transfer to your on-call manager if you set that up. |
| Lockout | The property, the unit, and the tenant's name and number. | Your lockout policy explained, and an urgent flag or transfer if your rules say so. |
| Fire or gas | Nothing first. It tells the caller to get out and call 911. | The call at the top of your summary, with the recording. |
| Routine maintenance | The property, the unit, the problem, and how your team can get in. | A work order request for your team. It never approves a repair. |
| Owner or applicant | Who they are, which property, and what they need. | An answer from your policies, or a message for your office. |
Callers who speak Spanish? We can set your agent to switch to Spanish on its own. See how the bilingual AI receptionist works. Weighing a text-back tool instead? Read missed-call text back vs an agent that answers.
Every plan answers around the clock, records every call, and gets a script our team writes and tunes with you for the first 30 days. 7 day free trial. No contract.
$297a month
7 days free, then $297 a month. Card required. Cancel anytime.
One line covered around the clock, for shops that miss calls on the job and after hours.
We charge $297 when your 7 days end, then monthly, unless you cancel.
$497a month
7 days free, then $497 a month. Card required. Cancel anytime.
Twice the minutes, for shops with a steady stream of calls.
We charge $497 when your 7 days end, then monthly, unless you cancel.
$897a month
7 days free, then $897 a month. Card required. Cancel anytime.
For busy lines that run on the phone all day.
We charge $897 when your 7 days end, then monthly, unless you cancel.
Every plan includes: answers 24/7, including nights, weekends and holidays; a voice you choose from a large library of natural voices; every call recorded; a script our team writes with you and tunes for your first 30 days; appointment requests your team confirms.
Each call counts as at least 1 minute. We round each call up to the next full minute. No per-caller or per-transfer fees. You pay your plan price plus any minutes past your plan.
Your written rules decide. You tell us what counts as urgent, like water spreading, no heat in winter or a lockout, and what can wait until morning. With live transfer, set up on request, urgent calls go through to your on-call manager. Fire and gas callers are told to call 911 first.
Only to explain the written policy you give us. It does not give legal or financial advice, make exceptions or take payments. It takes the tenant's question for your office.
Yes. Your script can cover all three. It explains your application steps from your policy, takes owner messages and takes maintenance requests. It never approves an applicant or a repair.
Your agent takes the caller's name, number and what they need, notes an appointment request for your team to confirm, and sends you the call with a recording.