Forward your line when your techs are out on calls or the shop is closed. Your agent asks the questions your dispatcher would ask, flags the calls you mark urgent, and sends you each caller's name, address and problem with a recording of the call. From $297 a month.
You will talk with an AI assistant. We record and transcribe the conversation.
7 day free trial. No contract. That number is Forge's own line, answered by our AI agent.
Marked urgent and put through to the on-call cell
Heating calls come when the house gets cold, and that is often overnight or before dawn. Cooling calls stack up on hot weekends when the office is closed. The caller wants to know someone has the call and when to expect a callback, and the owner wants to know which calls cannot wait until morning.
An example day with the shop open from 7 AM to 6 PM. 5 example calls are marked by the hour they come in; they are listed below.
5:40 AM Homeowner
“No heat, and the thermostat says 58.”
Asks who is home and whether the system runs at all, then flags it urgent.
10:15 AM Homeowner
“Can someone look at my heat pump this week?”
Takes a service request while your crew is on a job.
6:30 PM Property manager
“My tenant in unit 4 has no heat.”
Notes the property, unit and a contact for access.
9:50 PM Homeowner
“It smells like gas near the furnace.”
Tells them to get out and call 911 and the gas company.
11:20 PM Homeowner
“I want a quote on a new system.”
Takes home size, system age and timing for your comfort advisor.
Examples of the calls this trade gets, not real calls. Hours shown are an example. Lime is when Forge answers; calls in open hours reach it when you forward your line while you are busy.
We write these questions with you before your line goes live, in your words and in the order you want them asked.
| The call | What your agent asks | What you get |
|---|---|---|
| No heat or no cooling | Is anyone in the home elderly, sick or a baby? What does the thermostat read? Does the system run at all? | Flagged urgent when it meets your rule, and put through to your on-call cell if you set that up. |
| Gas smell or CO alarm | Nothing technical. It tells the caller to leave the building and call 911 and the gas company from outside. | The call at the top of your summary, with the recording. |
| Maintenance or tune-up | The system type, when it was last serviced, and the days that work. | An appointment request your team confirms. |
| New system quote | Home size, the age of the current system, what is failing, and how soon they need it. | A consultation request with the details, for your comfort advisor. |
| Outside your area | The address or town, checked against the service area you give us. | A polite no, with a referral if you want one. The call is still logged. |
Every plan answers around the clock, records every call, and gets a script our team writes and tunes with you for the first 30 days. 7 day free trial. No contract.
$297a month
7 days free, then $297 a month. Card required. Cancel anytime.
One line covered around the clock, for shops that miss calls on the job and after hours.
We charge $297 when your 7 days end, then monthly, unless you cancel.
$497a month
7 days free, then $497 a month. Card required. Cancel anytime.
Twice the minutes, for shops with a steady stream of calls.
We charge $497 when your 7 days end, then monthly, unless you cancel.
$897a month
7 days free, then $897 a month. Card required. Cancel anytime.
For busy lines that run on the phone all day.
We charge $897 when your 7 days end, then monthly, unless you cancel.
Every plan includes: answers 24/7, including nights, weekends and holidays; a voice you choose from a large library of natural voices; every call recorded; a script our team writes with you and tunes for your first 30 days; appointment requests your team confirms.
Each call counts as at least 1 minute. We round each call up to the next full minute. No per-caller or per-transfer fees. You pay your plan price plus any minutes past your plan.
Your agent follows your rules. You tell us what counts as urgent, like no heat with someone vulnerable in the home, and it flags those calls first in your summary. With live transfer, set up on request, it puts the caller through to your on-call cell. For a gas smell, it tells the caller to leave and call 911 and the gas company.
Yes. It greets every caller as an AI assistant on a recorded line, and if a caller asks, it says so again. It never pretends to be a person. We write the greeting and the rest of the script with you, and you approve it before a real caller hears it.
Jobber sync, set up by our team on request. GoHighLevel and ServiceTitan sync are not available today. Jobber sync comes with the Scale plan. Without sync, every call still reaches your inbox as a written summary with the recording, set up on request.
Your agent takes the caller's name, number and what they need, notes an appointment request for your team to confirm, and sends you the call with a recording.