Your agent can
- Answer while you are in a panel, up a ladder or driving between jobs
- Ask whether anything smelled hot or sparked, in the order you choose
- Tell callers your service call fee, if it is on the price sheet you give us
- Take charger, panel and lighting quote requests for your team to confirm
- Put urgent callers through to your cell, at any hour or only while you are open. You choose during setup.
Your agent will not
- Tell a caller how to reset a breaker or open a panel
- Say an outlet, circuit or panel is safe
- Judge whether a panel can take a charger, or what a permit needs
- Confirm an arrival time. It takes the request and your team confirms it
From the source
When a caller reports a downed line
Georgia Power tells people to stay away from downed power lines and to always assume a downed line is live and life-threatening. It says to report the line to Georgia Power or to the police or fire department. Your agent says that first, then flags the call for you.
Source: Georgia Power, Power Line Safety, checked September 26, 2026.
This is general information from the source above, not legal advice.
Callers who speak Spanish? We can set your agent to switch to Spanish on its own. See how the bilingual AI receptionist works. Weighing a text-back tool instead? Read missed-call text back vs an agent that answers. Keeping your number? Call forwarding codes by carrier show how to send the calls you miss. Still on voicemail at night? Borrow an after-hours greeting for electrical contractors.