Your agent can
- Answer calls from homeowners who find pests after your office closes
- Take down what callers saw or heard, in their own words
- Take inspection and termite letter requests, with the closing date
- Explain your service plans from the information you give us
- Send each call to your inbox as a written summary
Your agent will not
- Identify a pest from a caller's description
- Recommend a product, a spray or a home remedy
- Tell a caller a treated room is safe for kids or pets
- Look up treatment history or promise a free return visit
From the source
When an agent calls about a termite letter
Georgia's Department of Agriculture says the Official Georgia Wood Infestation Inspection Report is the only form allowed in Georgia for the transfer of real property, and that only a pest control company licensed in the wood destroying organisms category can issue it. Your agent takes these requests with the closing date, so your office sees the deadline first.
Source: Georgia Department of Agriculture, Official Georgia Wood Infestation Inspection Report fact sheet, checked September 26, 2026.
This is general information from the source above, not legal advice.
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