Your agent can
- Answer while you are in a showing, at a closing or on the road
- Answer questions about your listings from the details you give it
- Take showing requests for you to confirm
- Take seller leads with the property and their timing
- Call back your web form leads, set up on request on Pro and Scale
Your agent will not
- Say a home is still available unless you tell it
- Comment on neighborhoods, schools or who lives nearby
- Estimate a home's value or give financial advice
- Confirm a showing or add details the listing does not have
From the source
Why it only talks about the listing
HUD says the Fair Housing Act prohibits discrimination in housing because of race, color, national origin, religion, sex, familial status or disability. Your agent answers only from the listing details you give it, and it does not describe neighborhoods, schools or who lives nearby.
Source: U.S. Department of Housing and Urban Development, Fair Housing Act overview, checked September 26, 2026.
This is general information from the source above, not legal advice.
Callers who speak Spanish? We can set your agent to switch to Spanish on its own. See how the bilingual AI receptionist works. Weighing a text-back tool instead? Read missed-call text back vs an agent that answers. Keeping your number? Call forwarding codes by carrier show how to send the calls you miss.