Forward your line when your service writer is with a customer or the shop is closed. Your agent takes down the vehicle, the problem in the customer's words and when they want to come in, then sends you each call with a recording. It is honest that it cannot see repair orders. From $297 a month.
You will talk with an AI assistant. We record and transcribe the conversation.
7 day free trial. No contract. That number is Forge's own line, answered by our AI agent.
Brake request noted, drop-off steps given
Car trouble shows up on the way to work or the drive home: a car that will not start before sunrise, a new noise on the evening commute, a warning light at night. Callers want to know when they can bring it in and how night drop-off works. Customers already in your shop want to know if their car is ready.
An example day with the shop open from 7 AM to 6 PM. 5 example calls are marked by the hour they come in; they are listed below.
5:45 AM Driver
“My car will not start and I have to get to work.”
Takes the vehicle and the problem, and a callback first thing.
11:20 AM Driver
“Can I get an oil change this week?”
Takes the vehicle and the days that work, for your desk to confirm.
6:40 PM Driver
“Where do I leave my keys after you close?”
Explains your night drop-off steps, from your written policy.
8:30 PM Driver
“The brakes started grinding on the way home.”
Takes the noise in their words. It does not say if it is safe to drive.
10:05 PM Customer
“Is my truck ready yet?”
Takes a callback request. It cannot see repair orders.
Examples of the calls this trade gets, not real calls. Hours shown are an example. Lime is when Forge answers; calls in open hours reach it when you forward your line while you are busy.
We write these questions with you before your line goes live, in your words and in the order you want them asked.
| The call | What your agent asks | What you get |
|---|---|---|
| Will not start | The year, make and model, what happens when they try to start it, and where the vehicle is. | A callback request first thing. It never promises a tow or a diagnosis. |
| Maintenance | The vehicle, the service they want, and the days that work. | An appointment request your service desk confirms. |
| Noise or warning light | The vehicle and the sound or light, in the caller's own words. | A request for a look, with no advice on whether to keep driving. |
| Night drop-off | Whether they know your drop-off steps, and what they want looked at. | Your drop-off steps, from what you give us, and a request for the desk. |
| Is my car ready? | The name on the ticket, the vehicle and a callback number. | A callback request for your writer. It cannot see repair orders. |
Every plan answers around the clock, records every call, and gets a script our team writes and tunes with you for the first 30 days. 7 day free trial. No contract.
$297a month
7 days free, then $297 a month. Card required. Cancel anytime.
One line covered around the clock, for shops that miss calls on the job and after hours.
We charge $297 when your 7 days end, then monthly, unless you cancel.
$497a month
7 days free, then $497 a month. Card required. Cancel anytime.
Twice the minutes, for shops with a steady stream of calls.
We charge $497 when your 7 days end, then monthly, unless you cancel.
$897a month
7 days free, then $897 a month. Card required. Cancel anytime.
For busy lines that run on the phone all day.
We charge $897 when your 7 days end, then monthly, unless you cancel.
Every plan includes: answers 24/7, including nights, weekends and holidays; a voice you choose from a large library of natural voices; every call recorded; a script our team writes with you and tunes for your first 30 days; appointment requests your team confirms.
Each call counts as at least 1 minute. We round each call up to the next full minute. No per-caller or per-transfer fees. You pay your plan price plus any minutes past your plan.
No. It cannot see repair orders, parts orders or where a car stands. It takes the customer's name, vehicle and callback number for your service writer, so they get a call back instead of a guess.
No. It writes down the light or the noise in the caller's own words and takes a request. It never diagnoses a car or says whether it is safe to drive. That call is yours.
Yes, from the steps you give us, like where the keys go and what to write on the envelope. It can take the repair request in the same call. Your service desk still confirms when the car will be looked at.
Your agent takes the caller's name, number and what they need, notes an appointment request for your team to confirm, and sends you the call with a recording.