Your agent can
- Answer leak calls during overnight rain and on holiday weekends
- Take down what the homeowner sees: stains, missing shingles, water inside
- Take inspection and replacement estimate requests for your team to confirm
- Answer questions about the roofs you install, from the service list you give us
- Send each call to your inbox as a written summary
Your agent will not
- Judge storm damage, or tell a caller the building is safe
- Tell anyone to climb on a roof or patch a leak themselves
- Say what insurance will cover, or talk about deductibles
- Look up where a job stands or when materials arrive
From the source
When a caller asks about the deductible
Georgia Code section 33-23-43 makes it a misdemeanor to knowingly advertise or promise to pay or rebate any part of an insurance deductible to sell goods or services. It applies to anyone who does this, not only public adjusters. Your agent does not discuss deductibles or coverage at all. It takes the question for your team.
Source: Official Code of Georgia Annotated, section 33-23-43 (free public access from the Georgia General Assembly), checked September 26, 2026.
This is general information from the source above, not legal advice.
Callers who speak Spanish? We can set your agent to switch to Spanish on its own. See how the bilingual AI receptionist works. Weighing a text-back tool instead? Read missed-call text back vs an agent that answers. Keeping your number? Call forwarding codes by carrier show how to send the calls you miss. Still on voicemail at night? Borrow an after-hours greeting for roofing contractors.